Legal
Privacy Policy
What we collect, why we collect it, who ever sees it, how long we keep it and what you can make us do about it — written to be read rather than to be survived.
Privacy policy
This policy explains how [Registered company name] (“Rajhans Book”, “we”, “us”) handles personal data when you visit our website, contact our support desk or hold an account with us. It is written in plain language on purpose: if any part of it is unclear, ask us and we will explain it properly.
Who we are
Rajhans Book is a gaming platform offering six categories of play: Cricket, Football, Live Casino, Snooker, Slots and Aviator. The data controller responsible for your personal data is [Registered company name], registered at [Registered address] under company number [Company number], licensed by [Licensing authority and licence number].
If you have a question about anything in this policy, our privacy contact is privacy@rajhansbook.com.
What we collect
We collect three kinds of information, and no more than we need for each.
Information you give us
- Account details — your name, date of birth, email address and phone number, collected when you register and used to verify that you are over 18.
- Verification documents — identity and address documents where we are legally required to confirm who you are.
- Messages you send us — the content of anything you send to the support desk by form, email, Telegram or WhatsApp, including attachments.
- Preferences — deposit, session and time limits you set, and any cooling-off or self-exclusion request you make.
Information we collect automatically
- Device and connection data — IP address, browser type and version, operating system, screen size and language.
- Usage data — which pages and arenas you visit, when, and for how long.
- Session data — the technical identifiers that keep you signed in as you move around the platform.
Information from others
- Verification and fraud-prevention providers, where we are required to confirm identity, age or source of funds.
- Payment providers, which confirm that a transaction succeeded or failed. We never see or store your full card number.
How we use it
- To run your account — signing you in, keeping your session alive across the six arenas, and applying the limits you have set.
- To verify age and identity — Rajhans Book is strictly for adults aged 18 and over, and we are required to check.
- To answer you — replying to support messages and keeping enough history that you do not have to explain yourself twice.
- To keep the platform safe — detecting fraud, abuse, account takeover and money laundering.
- To improve the product — understanding which parts of the platform are used and where they are slow or confusing, in aggregate.
- To meet our legal obligations — record-keeping, regulatory reporting and responding to lawful requests.
We do not sell your personal data. We do not share it with third parties for their own marketing. If we ever wanted to use your data for a genuinely new purpose, we would ask you first.
Why we are allowed to
Under [applicable data protection law] we rely on the following legal bases:
- Performance of a contract — everything needed to give you the account and service you signed up for.
- Legal obligation — age verification, anti-money-laundering checks, regulatory reporting and tax records.
- Legitimate interests — securing the platform, preventing fraud and improving the product, where those interests are not overridden by your rights.
- Consent — optional analytics and any marketing messages. You can withdraw consent at any time, and withdrawing it never affects your ability to play.
Cookies & local storage
We use a small number of cookies and browser storage entries. They fall into three groups:
- Strictly necessary — sign-in, session continuity and security. These cannot be switched off without breaking the platform, and they do not require consent.
- Preference — remembering choices such as reduced motion or your last arena, so the platform behaves consistently on your device.
- Analytics — aggregate usage measurement, set only where you have consented.
You can clear or block cookies in your browser settings at any time. Blocking the strictly necessary ones will sign you out and prevent the platform from working.
Who we share it with
We share personal data only where there is a clear reason to, and only with parties bound to protect it:
- Service providers acting on our instructions — hosting, payment processing, identity verification, customer messaging and analytics: [Name each processor and its country].
- Regulators and law enforcement, where we are legally required to disclose.
- Professional advisers — auditors and lawyers, under duties of confidentiality.
- A buyer or successor, if the business is ever sold or restructured. You would be told before your data moved.
How long we keep it
We keep personal data only as long as we need it, then delete or anonymise it.
- Account and verification records — for the life of your account and then [retention period] afterwards, as gaming and anti-money-laundering rules require.
- Support conversations — [retention period] from your last message.
- Self-exclusion records — kept for the full exclusion period and afterwards, precisely so the exclusion cannot be quietly undone.
- Analytics data — aggregated or deleted within [retention period].
How we protect it
Sessions are encrypted in transit and your details are encrypted at rest. Access inside the company is limited to staff who need it for their role, and every such access is logged. Infrastructure is hardened, patched and monitored.
No system is perfectly secure, and we will not pretend otherwise. If a breach ever affects your personal data, we will notify you and the relevant regulator within the timeframes the law requires, and tell you plainly what happened.
Your rights
Depending on where you live, you have some or all of the following rights:
- Access — get a copy of the personal data we hold about you.
- Rectification — have inaccurate details corrected.
- Erasure — have your data deleted, where we are not legally required to keep it.
- Restriction — ask us to pause processing while a dispute is resolved.
- Portability — receive your data in a machine-readable format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — at any time, for anything based on consent.
To exercise any of these, email privacy@rajhansbook.com or use the contact form and choose “Privacy or data request”. We respond within [statutory response period], and we will not charge you for it. If you are unhappy with our response you can complain to [relevant supervisory authority].
Age restriction
Rajhans Book is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18, and any account that cannot be age-verified is closed.
If you believe someone under 18 has given us personal data, contact us immediately and we will delete it and close the account. Guidance on keeping gambling content away from children is available from parental-control tools and from the support organisations our team can point you to.
International transfers
Some of our service providers operate outside [your jurisdiction]. Where personal data is transferred abroad, we rely on [transfer mechanism — e.g. adequacy decision or standard contractual clauses] so that it keeps the same protection it has at home. You can ask us for a copy of the safeguards in place.
Changes to this policy
We update this policy when the way we handle data changes. The “last updated” date at the top always reflects the current version. If a change materially affects your rights, we will tell you directly rather than relying on you to notice — by email, or by a notice on the platform before the change takes effect.
How to contact us
For anything about this policy or your personal data:
- Email — privacy@rajhansbook.com
- Contact form — rajhansbook.com/contact, choosing “Privacy or data request”
- Post — [Registered postal address]
- Data protection officer — [Name and contact, if one is appointed]
For general support — accounts, games, limits or anything else — the desk is open around the clock on the contact page.